Privacy Policy

MALMART

MALMART INDIA PROJECTS PRIVATE LIMITED

USER DATA DELETION POLICY

Effective Date: March 13, 2025

H.No: #6-1-344/8/1, 1st Floor, Street No. 1, Padmarao Nagar, Secunderabad – 500025, Telangana, India

GST/Registration No.: 36AATCM2163N1ZT

1. Introduction

MALMART INDIA PROJECTS PRIVATE LIMITED ("Malmart", "we", "our", or "us") operates the Malmart mobile application and website www.malmart.in (collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our Platform

By downloading, installing, or using the Malmart app, you acknowledge that you have read and understood this Privacy Policy and consent to its terms.

2. Information We Collect

2.1 Information You Provide Directly

Full name, email address, phone number, and billing/shipping address when you register or place an order
Business/professional details such as company name, GST number, and trade category
Payment-related information (processed via secure third-party payment gateways; we do not store card data)
Communications you send us via email, phone, or in-app chat

2.2 Information Collected Automatically

Device identifiers (IMEI, device model, OS version)
IP address, browser type, and app usage data
Location data (only when permission is granted)
Log data including access times, pages viewed, app crashes, and search terms
Cookies and similar tracking technologies on our website

2.3 Information from Third Parties

Authentication details from Google or other sign-in providers (only public profile info)
Payment verification from payment gateway partners

3. How We Use Your Information

To process and fulfill your orders for construction and building materials
To create and manage your user account
To send order confirmations, delivery updates, and invoices
To respond to your queries and provide customer support
To send promotional communications (you may opt out at any time)
To improve our Platform, products, and services through analytics
To comply with legal obligations under Indian law, including the Information Technology Act, 2000
To detect and prevent fraud, unauthorized access, or other illegal activities
To process payments securely

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share it only in the following circumstances:

Delivery partners and logistics providers – to fulfill and track your orders
Payment gateways – for secure transaction processing
Cloud and IT service providers – for hosting and infrastructure
Legal authorities – when required by law, court order, or government regulation
Business transfers – in the event of a merger, acquisition, or sale of assets, with prior notice to users

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Transaction records may be retained for up to 7 years in accordance with Indian accounting and tax laws.

6. Data Security

We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure. These include SSL/TLS encryption, secure servers, and restricted staff access. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Under applicable Indian law, you have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your account and associated data (subject to legal retention requirements)
Withdraw consent for marketing communications
Lodge a complaint with the relevant data protection authority

To exercise any of these rights, contact us at info@malmart.in.

8. Children's Privacy

The Platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

9. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their privacy policies independently.

10. Cookies

Our website uses cookies to enhance user experience, analyse traffic, and personalise content. You may control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via the app, email, or a notice on our website. Continued use of the Platform after updates constitutes acceptance of the revised policy.

12. Contact Us

For any privacy-related queries or concerns, please contact our Grievance Officer:

Company: MALMART INDIA PROJECTS PRIVATE LIMITED

Address: H.No: #6-1-344/8/1, 1st Floor, Street No. 1, Padmarao Nagar, Secunderabad – 500025, Telangana, India

Email: info@malmart.in

Phone: +91 99660 41048

GST/Reg No.: 36AATCM2163N1ZT

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